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BBC Technologies – Blueberry Sorting Interface

PROJECT OBJECTIVES

The KATO-260 Sorter is a precision grading and sorting system designed for the fresh blueberry industry. While the machine has powerful capabilities to precisely analyze and categorize fruit based on multiple attributes, the original user interface was confusing and intimidating to packhouse operators and managers alike. 

I was tasked with fully redesigning the touchscreen interface and ensuring a range of users could clearly understand and utilize a complex sorting system for their needs.

    MY ROLE

    • Led design process through all stages, from initial user research to delivery of detailed specs.
    • Worked remotely with two engineers and a project manager, to completely rebuild the touchscreen interface for the KATO blueberry sorting system.
    • Created a design system of reusable components and styles to efficiently scale the product and maintain consistency.
    • Gathered user feedback post-launch to help inform and prioritize future product enhancements.

    Background and User Research

    I started by spending time with the engineers who had developed and designed the sorting system to thoroughly understand how the sorting structure operated, what engineering constraints existed that would affect the scope.

    I also visited farms to meet with blueberry packhouse managers and operators to observe their use of the machine in the field, and to better understand their grading needs.

    From discussions and observing operator behaviour, it was apparent that confusion about how to set up and modify sorts was resulting in sub-optimal sorting categorisations. This contributed performance issues and an overall poor impression in the capabilities of the machine.

    Users found difficulty understanding fruit output breakdown across outlets.

    Original Touchscreen Dashboard

    “I just need a good overall picture of the fruit on my packing line”

    - Blueberry Packhouse Manager

    User Personas

     

    Machine Operators

    Packhouse Owners & Managers

    Support Technicians

    Initial Concept Exploration

    Variation 1 – Sort Centric

    Variation 2 – Outlet Centric

    Variation 3 – Stage Centric

    Redefining the Sort Hierachy

    Since customers generally spoke in terms of quality grades for their fruit, I proposed introducing a secondary level of sorting classification, (later changed to ‘Classes’ to be less prescriptive.) This would help provide a clearer distinction of sort categorisation and allow users to monitor their machines overall performance at a higher level, especially in terms of end-market output.

    Site Map

    With a complex application and as the only, it was important to maintain a high-level site map to communicate and align with engineers and the business team in terms of IA structure as well as a long-term vision for the application.

    This was living document which was updated as progress and any adjustments in product direction were made.

    Design Iterations

    Dashboard Overview

    Setting up and editing sorts

    Clarifying the sort creation process was integral to ensuring users knew how they were categorising their fruit for market. With a range of fruit criteria and sort permutations, I broke down the complex process into separate steps to help simplify the flow.

     

    Creating a Sort User Flow

    1. Select Sort Criteria ➝

    2. Define Sort Range ➝

    3. Assign Class (Grade)

    Defining sort range

    In the previous sort setup, a lot of guess work was involved in setting sort ranges. Users would move the slider up and down to increase or decrease fruit ejected, without an onscreen visual representation of the affected fruit. By integrating a histogram into the draggable slider, users could record a sample of fruit or make adjustments based on where they were seeing spikes on the chart.

    Draggable Slider Variations

    The Resulting Flow – Adding a New Sort

    Building a scaleable design system

    Reusable Components

    With multiple pages and workflows to account for, utilizing reusable components and patterns was essential to maintain consistency with interactions and to streamline workflows for engineers

    Style Guide & Specifications

    Working remotely with engineers, I used Zeplin to provide final specs to engineers, with a living style guide and the ability to export assets as required.  

    Color Palette

    Launch and Next Steps

    The updated interface was well received by users after its initial launch, providing packhouse managers and operators the ability to manage their fruit throughput with more confidence and ultimately deliver a superior product to their customers. BBC Technologies also showcased the KATO interface as the centerpiece of their tradeshow events.

    Through user feedback and observations gathered by technicians at customer sites, a number of enhancements were explored, such as an advanced mode for fine-tuned sorting.

    To continue providing a consistent experience across their suite of products, the touchscreen design system is also being explored for utilization in other UI applications, such as cherry sorting.

    Concept for a two-dimensional advanced sorting mode.